Terms and Conditions

It is compulsory to read our online Terms & Conditions before making your booking. By completing a booking online, you are agreeing to our terms and conditions. Thank you for complying with our Policy.

Cancellations/No Shows

  • There will be a 50% charge of the appointment price for any cancellations with less than 48hrs notice, which will need to be paid before another appointment is booked.

  • If you ‘No Show’ to your appointment there will be 50% charge of the appointment price which will need to be paid before another appointment is booked.

Our Policy

  • All deposits are non-refundable, however you can reschedule appointments as long as a 48 hr notice has been given. Otherwise you will need to pay a new deposit for a new booking.

  • Deposits will be deducted from treatment cost on the day. 

  • We do not take any responsibility for lateness and we kindly ask our clients to plan their journeys well in advance. Please Check your driving Route/ Train journey at least 48 hours prior to your treatment and allow yourself enough journey time.

  • If you are more than 10 minutes late to your appointment, your appointment will either be cancelled or the treatment time will be reduced however you will have to pay the full price.

  • If you have an existing medical condition, please do not book online, before speaking directly to the clinic, to determine if you can indeed book the treatment. Failure to confirm that the treatment required can be carried out with an existing medical condition may result in your appointment being cancelled.

  • Under 18’s must attend the appointment with a parent or legal guardian - failure to do so will result in the loss of your appointment.

  • Certain medical conditions and Pregnancy may be contraindication to a range of treatments. 

  • I am aware that under any circumstances if I am later than 10 minutes to my appointment that LYZA London has the right to automatically cancel my appointment this will also result in being turned away at the door for breaching the policy.

  • All information regarding the address of LYZA and the contact information will be in your email confirmation and your text reminder, we kindly ask you allow enough time for your journey to arrive on time to your appointment.